Resident Reviews

I have been living at Heartwood for a little over a year now and I love this community!! It's small, quiet, clean and the staff are friendly and professional! I love the community events (even though I have missed a few, LOL) and having food trucks come by takes the guess work out of dinner plans some nights. It's been a great experience so far...I think I will be here for a while!

Sep 6, 2025

Love the amenities here. The staff is always friendly and very professional. The maintenance staff are always very responsive to any of my needs as well.

Sep 6, 2025

Very happy with experience so far. Community is clean and quiet. All maintenance issues resolved quickly. Easy to get around and lots to do in the area

Aug 13, 2025

Such a great experience here. It’s clean, quiet, and safe in the area. Couldn’t have asked for a better place to live! The location is great for walks and away from the street so little noise.

Jul 30, 2025

Heartwood has been so good Tony’s love living here it’s so beautiful and welcoming. Everyone in the complex is so nice and caring we would recommend anyone to live here

Jul 29, 2025

We have had an amazing experience at Heartwood so far. The community is so quiet and peaceful. It truly feels like home to us and we are so excited to get settled and meet more people in the community.

Jul 15, 2025

The value that you receive within the community amenities is outstanding. The neighborhood is super friendly and incredibly clean. So happy to have found this community!

Jul 2, 2025

A very well-maintained apartment community. The staff and management are a pleasure to work with. I've been here one year now and haven't a single complaint.

Jun 30, 2025

I enjoy living in my Heartwood apt. Any time I have and issue they are quick to remedy the problem. I find it to be quiet and peaceful and love the coffee and tea amenities. The swimming pool is a great bonus and the grounds are always well kept.

Jun 5, 2025

McKenna absolutely killed the apartment tour! I really like the community & amenities. I would recommend this apartment complex to any of my friends who are looking to move to Franklin TN.

Jun 5, 2025

I would give Heartwood 5 stars but there is ALWAYS room for improvement! I really love this community and am so glad that I found this place when I did. I have been here for over a year now and it is as quiet and as clean as the 1st day I moved in. Everyone is still friendly, helpful and welcoming!!! Sometimes, the valet trash company misses picking up my trash but it’s not the end of the world. This Spring, I welcomed a family of small birds who built a neat little nest on my balcony…

Jun 4, 2025

Heart Wood at Lock wood Glean is a great community to raise the family. So far we had a great experience. Very quite neighborhood, people are friendly.

May 3, 2025

Couldn't ask for a better apartment for my first time living in the area! Love Heartwood so much! The events put on by the staff are great and I love the amenities!

Apr 29, 2025

It’s just the beginning of my experience here, but so far everything has been amazing! All the staff I’ve met so far have been awesome, and everything on the property is just beautiful!

Apr 12, 2025

Great complex and amazing staff!! It’s clean and very friendly. In a safe neighborhood and great places to walk. Love living here and always recommend this to anyone looking!

Apr 9, 2025

I like that community! In my point of view, the community gatherings and activities, moreover the fast response to any maintenance request are the Heartwood at glen community’s competitive edge!

Apr 5, 2025

I love living here! It has been a great experience. Shoutout to maintenance for being friendly and fast! This community is full of friendly people as well.

Mar 19, 2025

A wonderful place to live. The staff is helpful, courteous and always eager to help. The location is perfect and with the new park coming in across the street with walking trails makes it even better.

Mar 12, 2025

Been here for 6 years and have always had a great experience with staff. Community is pleasant and maintained. The coffee is awesome, pool is great, and gym is ok.

Mar 11, 2025

A very well-maintained apartment community. The apartments are large, and appliances are quite new. Management and leasing agents are very friendly and experienced. The maintenance staff very efficient. The community is very quiet and located very conveniently to Franklin and the Interstate. Would definitely recommend.

Mar 6, 2025

We moved in last week, met some cool neighbors and began settling in. The gym is great and we have been in there almost every day. The staff is super friendly and attentive. The grounds are clean and the maintenance works hard.

Mar 4, 2025

I enjoy living at the Heartwood Apts. I feel safe and I love my little courtyard that is fenced in. The staff is always very helpful to me and I loave the special perks-like the coffee.

Mar 4, 2025

Great community! Love the leasing office events. Amenities are nice. Lots of dogs. Some maintenance issues need tending but overall a great place to live.

Mar 3, 2025

I like the property/apts are well kept. Nice mgmt, neighbors & events.1.Wks ago I was in the ER till late, so next day went for meds. At store I realized my ph missing. Uber, etc. will not p/u from landline calls. You don’t allow anyone to touch my private ph even to click on Uber to get me home. I would of signed a doc of permission. Instead I had to go to a hotel overnight (3 miles away). The hotel finally called a ride for me. Took 20hrs to get home. 2. I’m having break-in/theft issues. Creepy/invasive. Maint should not have fobs to apts except as scheduled, then returned, especially after wrk. Mstr fobs only should be monitored/assigned per individual to where/why. There are security programs for it. You need accountability. It only takes 1 rat to ruin reputation of all. We need a real key lock. You charge for everything but air here. I can’t afford thefts. 3. Let us use our banks for rent! Google is not secure by VPN. I don’t trust anyone working with China. Covid, drones...

Feb 26, 2025

Heartwood at Lockwood Glen is such a great place to live. The apartments are spacious and well designed. The location is convenient to I-65 and great shopping & dining options are right in the area. The community is wonderful--very dog friendly!! And the management team and all of the support staff are outstanding--friendly and helpful--a winning combo!

Feb 15, 2025

Really like the people at Heartwood at Lockwood glen community. The rent is quite high, I wish management looks into making it affordable for all residents.

Feb 2, 2025

Nice area, nice floor plans, reasonable price for the area. I just wish other residents would pick up after their dogs! I’ve stepped in poop a few times and it’s just gross and lazy on the owner’s part.

Jan 31, 2025

Courtney was very helpful and accommodating with the process. Transition has been seamless so far. Thank you. The quick turnaround was much appreciated.

Jan 7, 2025

Courtney and Rachel were AMAZING when I came to tour the apartment complex and when I brought my children back to see the model! Both knew so much about the property and took all the time I needed and answered every questions thoroughly. I am excited to move in!

Dec 2, 2024

I enjoy living here. The apartments are lovely, the grounds are well maintained, and the staff is very proficient and professional. The amenities are always great and fun activities.

Dec 1, 2024

Front office is amazing. I appreciate that they go above and beyond for your requests. They also have an amazing attitude for whenever you are dealing with an issue.

Dec 1, 2024

We love this community! It's clean, residents are incredibly kind, clubhouse is beautiful, amenities are great. We recently moved here from out of state and it's been a great start to our new life here in TN.

Nov 3, 2024

This is going on my second year here at Heartwood. Very quite neighborhood with a mix of young professionals, family and seniors. The property is well maintained at all times and you can't beat the price for everything you get. I know, I've looked. Thanks Heartwood for making this my home.

Nov 1, 2024

Love living at Heartwood Lockwood Glen. The property staff always makes you feel as though you are part of a family and address any concerns brought to their attention promptly. The property is pristine.

Oct 29, 2024

Rent in 3 years went up $900 We are moving out of state because we can’t afford to live here on a fixed income unfortunately Tennessee does not have a rent control law.

Sep 14, 2024

Everything about my experience so far has been great. I would recommend this apartment complex to friends and family. Everyone is very friendly and the staff is very helpful.

Sep 12, 2024

Apartment is very clean and convenient with all the features. Very nice cabinetry. I look forward to getting my furniture here. People are great. I love the exercise room. Love seeing the dogs around here. Look forward to getting internet and tv service tomorrow. It needs to be changed by comcast repair. Getting used to apt sounds... All is well and more to learn. One question: I thought this pool was available 24 hrs but handbook says dawn to dusk. ... Did times change? No light is on pool.

Sep 11, 2024

I enjoy living at the Heartwood Glen apts. The staff is very friendly and timely in addressing any concerns I may have at any given time. I love that the apartment complex is dog friendly.

Sep 1, 2024

I am still glad that I have chosen Heartwood @Lockwood Glen as my home. The staff is still awesome (Courtney K. & Anna Laura H.) and I feel very much at home here. My neighbors are great and the neighborhood is kept and quiet. It's a small community (which I love) and I consider it a "gem". I am fairly new to the community but hope to stick around for a long while!

Aug 28, 2024

So far so good! I love my apt! :) The maintenance team is very helpful and the office staff are all very kind and accommodating to all questions and concerns. My two cats love their new home as well. Lots of birds for them to watch during the day.

Aug 24, 2024

Nice community, well maintained, safe and excellent amenities. Attentive and responsive management team. Conveniently located. Diverse population.

Aug 3, 2024

Love living here! It is nice, clean & the moving in process was very simple. No noise & has great amenities. There are great ways to connect with people as well.

Jul 31, 2024

I have never had such a wonderful front office. Responsive, kind, and great communication. The amenities are always clean and the community events are often and very fun.

Jul 30, 2024

We've really enjoyed joining the Heartwood community. The neighbors have been very welcoming and the team with Heartwood have been equally amazing. The amenities exceed our expectations and the proximity to grocery stores, gas stations, freeway access, and surrounding neighborhoods is perfect.

Jul 29, 2024

Neighborhood is well kept. The community is great with wonderful amenities (pool is definitely a high point!). We love the dog park as well.

Jul 19, 2024

Beautiful place, really love the location. Would be 5 if the apt was a little cleaner when i moved in. Love all the amenities. staff is super helpful

Jul 15, 2024

An awesome apartment community. The office staff have been fabulous. Recently moved in and the experience was much better and easier than I had anticipated. Love the apartment and experience so far.

Jun 24, 2024

Friendly staff, clean and beautiful amenities, safe neighborhood with many walking paths, and updated units make this community a step above all others in this price range.

Jun 21, 2024

Heartwood Apartments offers spacious units, excellent amenities, and friendly staff. Convenient location and well-maintained grounds. Highly recommend!

Jun 18, 2024

My experience here has been amazing so far. The management here is by far the best I’ve ever had and I love the community. It’s in a great location, with great people, and such nice amenities.

Jun 18, 2024

We believe that this is the best place we have ever lived. We have moved several times to different states and multiple times in the Nashville/Franklin area, and this place is definitely the top choice. It surpasses even owning a home. Honestly, the management is amazing!

Jun 17, 2024

This community is so beautiful and well kept. We had a very smooth move in process and are very happy we chose to live here. Courtney is very knowledgeable and helped guide us through the process.

Jun 3, 2024

These apts. offer a sense of community living. I especially enjoy the coffee bar. Many days I will sit at one of the areas with a friend, sip tea or coffee and play aa game.

Jun 1, 2024

I’ve loved my time at Heartwood! It’s been an incredible place to live. It’s more like a home than any other apartment complex i’ve ever lived at.

May 22, 2024

I am glad to have chosen Heartwood at Lockwood Glen! I found the property by "happenstance" and, so far, I am pleased with my apartment! The location of the property is seemingly quiet and off the beaten path yet close to everything I need (shopping, restaurants, Cool Springs mall, etc.). I hope to make Heartwood my long-term home!!

May 9, 2024

Amazing experience! The staff, the maintenance crew is all very kind. We have loved living here ! People are polite and considerate. The amenities are always well kept.

May 5, 2024

Friendly community, diverse, well-maintained, excellent amenities, convenient location, excellent utilization of available space. Apartments are well appointed smartly designed.

Apr 29, 2024

First impression of my new apartment is phenomenal. Staff is extremely friendly as well. Everything is clean, neighbors are extremely courteous, and the parking situation being first come first serve makes it so easy.

Apr 21, 2024

We love it here! We moved in about two months ago, and we felt right at home the first moment we got here. All the leasing staff are amazing and so nice!

Apr 6, 2024

I love the community. When I put work orders in, they are usually fixed within a very timely manner. The office is always very friendly and helpful.

Apr 4, 2024

Love, Love the location. The neighborhood is a great place to relax and enjoy. Great neighborhood and everyone is so friendly. The apartments are very efficient and well maintained.

Apr 3, 2024

Very nice amenities and great location! The Apartments are updated and the front office has always been easy to work with. Can’t ask for much more :)

Apr 3, 2024

I have enjoyed my time as a resident at heartwood at Lockwood glen! So thankful to have a beautiful apartment and community! I would recommend to anyone looking for a home!

Apr 2, 2024

The community is really nice and VERY well maintained and the actual apartments are very nice. I've always said this - it is one of the VERY few complexes in Williamson County with front door entry and many units offer attached garages. The price is good in comparison and the location is GREAT

Mar 26, 2024

Courtney was so helpful for me to find my perfect apartment! I am beyond pleased with how attentive, compassionate, and accommodating she was!

Mar 19, 2024

The unit is great, we haven’t had any major issues. A downside has been the amount of poop that is not picked up. It obviously comes with being a dog friendly complex but it is very noticeable.

Mar 1, 2024

I can say that I really enjoy living at this apt. complex. The staff is always quick and willing to address any of my needs should they arise. My one bedroom apt. is perfect for me and I love the well maintained grounds.

Feb 29, 2024

The leasing agent Courtney was great to work with! She was kind and responded to questions/needs in a timely manner. The community is not SO large and amenities are beautiful.

Jan 21, 2024

Lockwood at Heartwood has been a wonderful place to live overall. Neighbors are kind, community is quiet. I would love if there were more expansive green spaces and upkeep of doggie disposals and the trash compactors.

Jan 7, 2024

Courtney has been nothing but amazing with helping answer my questions anytime one arise. Finding a place when you live across country is not easy. But my experience with leasing has been nothing but easy. I can’t wait to move in.

Jan 7, 2024

Good about gym and clean community. Staff is very kind and they are very fast for action. Also it is very calm circumstances around this community that is one of my favorite thing.

Jan 1, 2024

I am please with my living experience here! Beautiful home and community! Everyone is so friendly here! This is my first time renting an apartment out of college and I am so glad I chose to live here.

Jan 1, 2024

We have been here for almost two months now and we love it. The community is well kept. The amenities are wonderful. The club house is very nice. We love it here so far.

Dec 31, 2023

Suzie was amazing throughout the entire application process, and really made it stress free and seamless. We really look forward to our move there! :))

Dec 27, 2023

Everyone is very friendly here at Heartwood Glen. It's quiet, no college kids partying all night. The apartment is very neat, fresh and clean.

Dec 13, 2023

Overall, we have enjoyed living in Heartwood Glan. Itis quiet and neighbors are nice. The staff members are responsive to requests, and the location is very convenient to every service that Franklin offers. The grounds are very nicely maintained. Just clean the gym and yoga room more regularly and thoroughly.

Dec 3, 2023

Such a great place to live! Kind staff, kind neighbors & great amenities! We love living here. The maintenance crew is respectful & efficient!

Nov 30, 2023

Awesome community, peaceful, clean , lots of events in the community, ample parking space , management staff is top notch . Loved these apartments

Nov 29, 2023

Love living at this apartment complex. The staff are very professional and helpful. The maintenance staff is great. My apartment is lovely and the amenities are excellent!!

Nov 28, 2023

I’ve only been here for about two months but this is a great establishment so far. The staff has been welcoming, homey feeling from the start, and the residents have been nice.

Nov 16, 2023

Excellent facilities, great amenities, diverse community, functional floor plans with efficient use of space, updated appliances and ample storage. Especially like the private attached garage.

Oct 20, 2023

I have loved my experience so far. There has been plenty of communication and I'm not in the dark about anything. I'm so excited to be a part of this community!

Oct 12, 2023

This place has been awesome! The staff are super friendly and responsive. The amenities alone make this place so worth it. Also the quality inside the apartments are great for the price.

Oct 9, 2023

Professional office staff who worked quickly to allow for a fast move-in. Great amenities, lots of natural light in unit and responsive maintenance team.

Oct 2, 2023

Felt right at home from the first day I visited the community, and have loved everything about living at Heartwood! From the staff to my neighbors...everyone has been wonderful!

Oct 1, 2023

I love it here! Suzie made it so easy to tour and move in. The amenities are fabulous and the community is quiet. I am so close to everything Franklin has to offer. Great place to call home.

Sep 26, 2023

I just moved in but I love it here so far. Everyone is friendly and the community is well maintained! I am glad that I chose Heartwood at Lockwood Glen as my new home!

Sep 20, 2023

I really enjoy living in my little apt. My neighbors are very kind and helpful. I enjoy meeting with the staff whenever I encounter any questions, concerns or problems and they are usually resolved very quickly.

Aug 23, 2023

Beautiful place very nice pool Quite very clean The grass is cut and is clean most of the time. Staff is awesome..you can reach them on a regular basis..

Aug 20, 2023

Very nice place, our family really likes the swimming pool and Gym area. Nice neighborhood, with a lot of places where I can walk, and I feel safety. But the a/c in our apartment doesn't work great :(

Aug 20, 2023

Neighbors in #3201 keep harrasing people and calling the cops wasting their time when it's their dogs causing all the commotion. The couple is rude and disrespectful, definitely don't belong here in Tennessee. God is embarrassed of them and their actions. Other than that we love it here. Safe, beautiful and love the look of "not your traditional" apartment buildings. We are blessed with amazing neighbors in our building. Love how dog friendly the complex is and how many pups we get to meet. Rachel, Belle and the maintance team are absolutely amazing! We are forever grateful for them all! Would really LOVE a hot tub and sauna, then amenities would be top notch. Thank you for everyone working hard. Some desperately need more training, but I won't hold my breath on that person improving. Have a beautiful weekend!

Aug 18, 2023

Beautiful community! Everyone is nice and friendly. The property is clean and the apartments and beautiful! Highly recommended checking this community out!

Aug 17, 2023

Extremely friendly community. Maintenance very prompt. Grounds are clean and manicured. Office staff efficient and courteous. Ample parking regardless of time of day.

Aug 3, 2023

I absolutely LOVE living at Heartwood at Lockwood Glen! It’s a beautiful neighborhood, friendly neighbors and staff, and incredible amenities!! I’m so thankful to have found this spot and that I’m able to call it home!

Jul 29, 2023

Heartwood at Lockwood Glen is very well maintained, landscaping is lovely and it is very quiet, which we appreciate. I love the saltwater pool and the gym is very good. The staff at Heartwood are very helpful and ervice requests are taken care of immediately. We are very happy living here. Location is good too and is handy to shopping and to downtown Franklin.

Jul 28, 2023

Enjoy everything about these apts. Love the dance fitness classes when provided. The grounds are always very well kept and looking nice. The staff is very responsive to my needs.

Jul 26, 2023

Easy process all the way around! Easy lease signing process as well as communication with the team to get all documents completed. Excited to be a member of the community.

Jul 20, 2023

So far after living at Heartwood for over two weeks, I really love it. The neighborhood is very nice and I feel safe here! Additionally, everyone that works on property is very kind. I anticipate the rest of my time here to be wonderful!

Jul 14, 2023

I've lived here for almost 5 years and the 25% rent increases have really put a strain on my budget. The amenities have been reduced. Overall, the community is quiet but the way it was 4 years ago.

Jul 13, 2023

I have had a nice time living here until someone turned me in for having my cat not on a leash. After she has had her freedom for 2.5 years. Now she is being punished because one mean evil person has to stick their nose into other people's business.

Jun 17, 2023

Mostly love this place, but have had a recent bad experience with a maintenance request. That said, I won't be staying. Just keep in mind that when you live here, you may not get the maintenance attention you deserve that reflects the rent you pay.

Jun 16, 2023

Just arrived in our new apartment and are spending our first night here! We are super excited and are loving the great amenities and atmosphere this far!

Jun 10, 2023

Awesome place to live. Nice and quiet neighborhood. Love all the grass around for the dogs. Quick to respond to service requests. Fun planned community events.

Jun 2, 2023

It is good place and nature. Also great amenities with management office. Clean and huge room condition with appliances. I recommend this apartment to everyone.

May 31, 2023

I really enjoy living here. It is a quiet and friendly group of residents living here. I especially enjoy the activities that are planned monthly. This month it is a dance fitness class in the gym area. My grandchildren love to visit and enjoy the playground. I also love the fact that it is a pet friendly community.

May 22, 2023

Feels like “home” the property is well kept, neighborhood feel, and the staff is exceptional! I would definitely recommend Heartwood to anyone moving to the area!

May 17, 2023

A comfortable well appointed apartment. Good layout, ample storage space, and even an attached private garage. A lovely community with quality amenities in a convenient location. Attentive and responsive staff.

May 13, 2023

The complex is beautiful and the apartments are so cozy. We have loved living here so far. The community has been so friendly and the workout room is top notch. We are stoked to be here.

May 3, 2023

All the service provided was great, from the explanation of the apartments, amenities, services, the tour, she was very kind and patient. This is my second week and I am convinced that I made the best choice on my place to live in Franklin, it is very quiet and safe, everything is very well taken care of. Adriana S

Apr 28, 2023

Although I have not yet moved in, the staff members have been very helpful in securing our apartment with a garage. The facilities look very nice.

Apr 24, 2023

We just moved to Lockwood in February. The leasing office made the move a breeze. We are in LOVE with the community! The amenities are wonderful and the property is well maintained. We especially like the office espresso and dog park :)

Apr 16, 2023

Love the community, how fast the maintenance team responds and how friendly the staff are! The location is everything for us! We love living here

Mar 30, 2023

My second year here and continue to love it! Clean and quiet community. Neighborhood is fabulous for walks. I feel safe here. Management is kind and welcoming.

Mar 16, 2023

We love everything about these apts. The grounds are lovely and the clubhouse has lots of fun and interesting things to see and do. I would recommend these apts. to all.

Mar 13, 2023

We love it here! The neighbors are kind. I work at Vanderbilt University. The time to work (downtown Nashville) is less than 30 mins. We also enjoy the grassy areas and dog park.

Mar 11, 2023

Living here has been quite the experience. I've been a resident since 2018.As of 2023, my rent went up by 20%. With the economy and prices on everything increasing, it's been a struggle paying such a large amount for rent. It puts perspective on if I can continue paying rent for another year. I'm quite disappointed in the decision to increase rent by that much. This place has changed quite a bit. Overall, the community he as changed quite a bit. The community events are not the same. Management stop changing light bulbs inside the units that are out. They are now requiring residents to buy their own light bulbs.

Mar 7, 2023

Beautiful and friendly community with spacious upgraded apartments. Coming from living in East Nashville this seems like paradise. Our dog loves all the grass.

Mar 1, 2023

I enjoy my stay at the Heartwood at Lockwood Glen Apts. ! I love the fact that it is a great location and close to all the many things I need and enjoy. I enjoy using the work out room and the swimming pool during the summer months. All the staff is very professional and knowledgeable and most of all very courteous. The maintenance team always responds to any of my needs. Life is good.

Feb 21, 2023

I have lived living here for almost the past year, the amenities and staff are incredible! I live going to the resident activities, I look forward to going to more.

Feb 17, 2023

I love my apartment it super nice,the staff is amazing. I couldn’t have chosen a better place to live.The dog park is awesome, the community is clean.

Feb 15, 2023

Friendly community, nice amenities, great floor plans. Love the attached garage, balcony, and storage space. Privacy when preferred, community for social engagement.

Feb 12, 2023

Love living here! I have never lived alone before and after 11 years of marriage this was where i landed and could not be happier. I felt at home from first visit.

Feb 9, 2023

Great apartment layout. Love the fact it has an attached garage. The staff is very nice and quick to respond. The application and move in process was very easy.

Jan 26, 2023

We love living here. It is such a great community to be a part of. Love all the people and children playing and walking about after work and school.

Jan 22, 2023

Great community with fantastic features and staff. Only reason I didn't give it a 5 is because we are experiencing some individuals that are creating messes in our club house and we have someone that is stealing packages.

Jan 1, 2023

We love it here at Heartwood! The Amenities are great, the staff is fantastic and we have great neighbors! The saltwater pool is one of the nicest in the area! Our apartment is lovely.

Dec 15, 2022

Cons- Too expensive, paper thin walls, Amenities don't always work, pool is always cold Pros- Safe neighborhood, grounds are pretty, dog friendly, most neighbors are amazing, Staff is great

Dec 1, 2022

I absolutely love it here. Not only do I feel safe, the grounds feel like a real neighborhood and not like an apartment complex. It’s so well kept. The amenities are great too. Part of what sold me on this place. And the fact they are so pet friendly is a huge plus. And the staff? Probably some of the nicest people I have ever met in my life. So welcoming and so friendly.

Nov 30, 2022

I have lived here since 2018. I have seen this place go under many transformations. From the change in ownership to the new management. When I first lived here it was a lot more fun. I am happy to see we now have a dance exercise class. I would like to see more resident activities here. I am happy to report that for the most part I feel safe living here.

Nov 29, 2022

Love the location and the staff who take care if the property. Maintenance requests are taken care of in a timely manner. Landscaping is beautiful. Thank you!!

Nov 26, 2022

Love living here. Close to all shopping, schools, and activities. The staff are all very welcoming and helpful. There are also many monthly fun activities!!

Nov 14, 2022

Pleasant, friendly, diverse community. Thoughtfully planned, nice amenities, helpful and courteous staff and support team. The apartment is private and lives like a stand alone home.

Nov 12, 2022

The staff is super friendly and helpful! What an amazing community! They are sure to make you feel at home and the amenities are bar none!!!

Nov 10, 2022

Heartwood at Lockwood glen is the best and most unique place to live. They have 5 star amenities and the staff is so wonderful and welcoming.

Nov 1, 2022

So far good. Didn't have much complaints and nice and quite place to live. Everything availbe when you go to Murfreesboro road and it's not too far from this place.

Oct 31, 2022

It is a nice community and blends in well with the surrounding single family homes. The Management staff are attentive. Nice amenities. It's not cheap but you get what you pay for

Oct 25, 2022

I think the community is great. I just do not like the price point. It’s getting out of hand on pricing. I know costs are up but not like the price of apartments. It’s time some companies try to take care of the people not take advantage of the situation.

Oct 25, 2022

My second year here and continue to love it! Clean and quiet community. Neighborhood is fabulous for walks. I feel safe here. Management is kind and welcoming.

Oct 17, 2022

Have not moved in yet. But looking to moving in December. But the 1st meeting was great! Looking forward to being part of your community. I love the landscaping!!

Oct 16, 2022

I haven’t moved in yet but the application process has been so smooth and great and I am so excited to move in soon! It is going to be great

Oct 14, 2022

Love this community and area! The management is top notch and everything is well kept and taken care of on the property! Very happy to be here.

Oct 13, 2022

This is the place to live…. everyone was super duper nice… process easzzzzzy breezzzy thanks for being so helpful …. can’t not wait to get settled

Oct 11, 2022

I will be moving in December 2022, but so far the people I have met have been so kind and helpful, including Rachel, the assistant manager. I was also able to meet a tenant named Naz, who has been so kind. I'm excited about my new community!

Oct 2, 2022

So far great! Moved in early August and Sept is turning out wonderful! August flew by hoping Autumn does not. Thankful to all those who have wwlvomed us in.

Sep 26, 2022

Heartwood at Lockwood Glen has been my home for several years. I was one of the first residents & I'm very happy with my apartment & the community.

Sep 24, 2022

I am not even in yet and the staff is the best staff I've ever worked with. The facility is beautiful and beautifully kept up and I am very excited to dive into all the community events!

Sep 21, 2022

Have been here for less than a week and the place is amazing, the amenities are great and the front office personnel is always available, recommended

Sep 20, 2022

Shoutout to Rachel for being amazing - she always has the answers when needed. Just renewed for another 6 months until our new home built. I’ve had a quiet experience mixed with friendly neighbors. Maintenance is FAST! I would highly recommend Heartwood at Lockwood Glen if you need a new place.

Sep 6, 2022

I enjoy living at Heartwood Glen apts. Last night I enjoyed a swim in the beautiful salt water heated pool. This is just one of the many perks available to the residents. I also enjoy sitting on one of the porch rocking chairs and drinking my clubhouse cafe.

Aug 29, 2022

The facility is populated by an outstanding patriotic citizenry whose value system of kindness, compassion and selflessness is unsurpassed making the residential experience delightful if not exemplary.

Aug 18, 2022

My cottage apt. is beautiful and just the right size for me and my fur babies. It is quiet and the neighbors are very friendly and helpful. The apt. complex staff is very helpful and the maintenance staff work hard at keeping things in good working condition. I am happy living here.

Aug 14, 2022

we have loved our time here at heartwood. when they say their best amenity is a neighborhood, they are spot on! we love walking through the neighborhood and truly feeling like this is a home, not just another apartment complex!

Aug 1, 2022

We absolutely love living here! We love living so close to the interstate.The staff are incredible, it is safe and such a great part of town!

Jul 31, 2022

A lovely, safe, comfortable, diverse community. Helpful staff. Find amenities. Safe and secure. Convenient. Friendly and welcoming community

Jul 28, 2022

Love it here! My family has enjoyed the pool and amenities. It's so nice having grills available to cook on and lawn space for the kids to play. We have gotten to know so many people in this community and have made meaningful relationships.

Jul 15, 2022

I absolutely love this place. It's absolutely beautiful! There's not something I don't like about this place. From the clubhouse to the pool it's so beautiful

Jun 22, 2022

We are so happy to be staying at Lockwood glen during the construction of our home... Everyone is the LG community has been very welcoming. Our family would definitely recommend. Not to mention the amenities here are wonderful.

Jun 19, 2022

I love that the apartments are next to Lockwood Glen homes so it feels like you’re apart of the neighborhood. The pool is open year round which is nice

May 31, 2022

Lockwood Glen is a wonderful place to live. The apartments are clean and updated with modern fixtures. Maintenance issues are addressed promptly. The staff is very friendly and professional and remembers you by name. Complex has some apartments with garages which are difficult to find in Franklin. If there was a complaint, it is that the walls are thin so you can hear your neighbor at times but this is part of apartment life. I would recommend Lockwood Glen to friends and family.

May 31, 2022

Always great service all the way around. The staff is caring and attentive. The property is always maintain nicely and looks great. Never in need of a cleanup or trash being seen. A very nice neighborhood.

May 30, 2022

Heartwood at Lockwood Glen is a beautiful complex to live in! Management keeps the community clean (even the garbage area!). Maintenance requests are completed in a very timely matter. The community is fairly quiet. There'll be the occasional dogs barking but it's not annoying. I like it here so much that I just extended my lease.

May 30, 2022

This has been a very good place to live thus far. I so you do like to see a larger kids play area. Also a basketball goal for the smaller boys.

May 13, 2022

I really enjoy living in Heartwood Glen apartments. Whenever I have a question or a concern it is always answered in a prompt manner. I enjoy using the clubhouse coffee bar in the mornings and on occasion I have had to use the conference room and the printer that is available. Looking forward to using the swimming pool this summer.

May 13, 2022

We’ve lived here for the past three years. When we first moved here we entirely loved our experience. Then the community started to be ran by a different management company and that is when things shifted for us. There’s now little to no events, people are secretly smoking more when it’s a smoke free community, people don’t pick up after their pets, and the maintenance crew walks in when people are in the shower since they don’t have an affluent scheduling system in place. I wish it could go back to Novel. They run an incredible business and lockwood glen was better for it.

May 12, 2022

This is a great apartment complex in a great location. The neighborhood makes it feel less like an apartment complex and more like a home. There is noise every so often but nothing out of the ordinary for an apartment.

Apr 28, 2022

Convenient, comfortable, and friendly. Diverse community with a variety of living options. Great amenities. Responsive and courteous staff. Facilities well maintenance.

Apr 27, 2022

The Apartment is comfortable and the leisure area very inviting. Most personnel are welcoming. It is a quiet and relaxing community. Very good place to live.

Apr 19, 2022

Such a nice community where everyone has been very friendly! Love that it’s a variety of home designs, love that you see so many people out walking their dogs, and love the family friendly atmosphere!

Apr 14, 2022

Beautiful, clean community! Everything is well laid out and staff is friendly. The community is well maintained and seems to be quiet for a complex of this size.

Apr 2, 2022

I love living at Novel Lockwood Glen! It’s clean, safe, and the management team really goes out of their way to help if needed. I’ve been at this property for 3 years now and I’ll continue to reside here as long as i need an apartment.

Apr 1, 2022

I have been here since October 2018. The community has changed hands and changed in many ways. I've seen many folks come and go. The community is not the same anymore. I was acousted by another resident. I reported it. The cops came and no property manager bothered to reach out to me to ensure I was okay. The care for the residents has gone out the window. I go to the leasing office and I don't recognize any of the staff. I miss the resident activities. I miss the community of my neighbors.

Mar 17, 2022

I really love the location and my family and I have made some really great friends living here. Very close to berry farms and downtown Franklin

Feb 28, 2022

Great complex, great people, great area. On time with maintenance requests, as well as the cleanliness of the property. Great amenities, huge pool, gym, kids room, great clubhouse

Feb 17, 2022

Overall, I’ve had a great experience at Heartwood. Phenomenal amenities and one of the best apartments I’ve ever lived in. The staff is extremely friendly and is very helpful.

Feb 16, 2022

Staff has recently hired more people and therefore response and availability have been good. Campus is very clean and amenities are great. Maintenance is very responsive.

Feb 9, 2022

Absolutely LOVE living at Heartwood! Been here for just over 3 years now, and couldn't imagine living anywhere else. The staff is very friendly and helpful, and the neighborhood is cozy and exactly what I was looking for when moving to Franklin. So happy to call Heartwood my home sweet home!🏡

Feb 6, 2022

Love living here! It’s quiet & everyone is so friendly. Rachel in the office has answered any/all questions and maintenance issues are resolved super fast! Do yourself a favor and move here, you won’t regret it!

Jan 18, 2022

Love it at Heartwood. Beautiful property and friendly staff. I couldn’t ask for a more wonderful place to live. Close to everything, but still quiet and quaint.

Jan 7, 2022

I absolutely love living here! It is a safe, quiet friendly and respectful community. The front desk staff are very helpful & so kind. The maintenance team is on top of fixing any issue that we have! The anne ties are clean and amazing! My husband and I have no complaints, and we definitely recommend it to anyone !

Jan 3, 2022

We love Heartwood. Best apartment experience we have ever had! Rarely have any issues and if we do the service staff is quick and easy to work with.

Jan 3, 2022

Office ladies and maintenance are AMAZING! The fireplace is still broke. The pool is freezing cold. I'm a single mom and the only income we have is what I make. Now rent it sky rocketing and there's no care in the world that a single mom and her kid will be on the street. It's turned so corporate with no care of actual people that it's sad. I moved to the South for the love and care of thy neighbor and that's just been lost. I'm heartbroken. We don't want to leave and I'm being pushed out. It's really sad and upsetting.

Jan 2, 2022

I’m new to this place but so far great place, very calm area and nice view. The amenities are so much fun, love having the gym and the pool close by.

Jan 1, 2022

Great wonderful place to live we live the inside of the apartments. We like the upgrades and how quite the complex is. We have a two car garage and that helps with storage. Great place to live

Dec 25, 2021

I was not able to reach anyone with questions. It was very time consuming to keep calling, sending emails and voicemails. There is a lot of room for improvement. We are hoping once we move in it will be easier to reach someone if an issue arises.

Dec 14, 2021

Great friendly staff always pleasant & helpful! Things are fixed promptly. The grounds are always kept so well cleaned and presentable. It all makes for a very nice community.

Dec 5, 2021

The apartment community itself is nice and I enjoy the location of my unit and the interior finishes. However, the office rarely responds to calls or emails, which is very frustrating. My apartment was also half way complete prior to me moving in and there needs to be more attention to detail, especially at a luxury community. Maintenance is quick to respond to emergency calls. Noise is an issue but this is out of managements control and I've submitted a complaint regarding such. The events are a nice sense of community and I look forward to meeting more of my neighbors. If the attention to detail and service levels improve, I believe I will be very happy here at Heartwood.

Dec 4, 2021

The neighborhood is absolutely beautiful and in an ideal and convenient location! Having lived here through the summer months the pool was definitely the best part about the community.

Nov 30, 2021

so far the community is great i’ve just been having ongoing issues with my appliances in my apartment which is starting to become frustrating

Nov 17, 2021

Great place to live! Everything is updated and it is in a awesome location! We hope to keep our lease going another year! Would highly recommend this place to anyone looking for a place to live

Nov 11, 2021

Convenient yet private. Friendly, well maintained. Courteous and helpful staff. Lives like a private home with wonderful amenities. Diverse community.

Nov 10, 2021

They were beautiful when we first moved in but management has stopped taking care of the outside. There are spiders and webs everywhere and they just look dirty.

Nov 2, 2021

Staff are friendly and maintenance is very responsive and professional. Apartments are very close to Franklin amenities and parking is typically not an issue.

Nov 1, 2021

It been the best ever , everyone has been nice from day one. The staff is amazing they help us out in many ways . They are always on top of everything that goes on .

Oct 27, 2021

A very welcoming community!! The staff is nice and friendly. This is my second time here. When I first moved here in 2018, it was Novel Lockwood Glen and Brand New! :-)

Oct 27, 2021

Incredible complex and management!!! My fiancé just moved into our new apartment a couple days ago, he had allergies from a cat from the previous renter, and we had maintenance come out the same day we spoke and saved the day!! & we love the dog park!!!

Oct 26, 2021

Absolutely LOVE living at Heartwood! Been here for just over 3 years now, and couldn't imagine living anywhere else. The staff is very friendly and helpful, and the neighborhood is cozy and exactly what I was looking for when moving to Franklin. So happy to call Heartwood my home sweet home!🏡

Oct 23, 2021

I've been living here since October 2018. I've seen many changes to the community. I love the location of the property. The community here has been great. However, there is definitely room for improvement. I've noticed the Doggie Spa needs some attention. The office is hard to reach during the day. Some emails sent are not responded in a timely matter.

Oct 18, 2021

Been living here for 2 years and it’s been amazing. Gym is awesome they have amazing coffee!!! Mostly everyone here is friendly. Christian community good values.

Oct 15, 2021

this place is great. i like it but don't like that I have to write 140 words here. so here are extra words to reach the word count. so yepp thanks

Oct 14, 2021

Really nice amenities and neighborhood. Could go without living in front of the dog park but overall a nice place to stay. I wish there would continue to be community events

Oct 1, 2021

Rachel has been AMAZING! Loved working with her. When I stepped into the Club house, she immediately spoke to me, found out exactly what I was looking for and helped me through the process. I cannot wait for my move in date!!

Sep 29, 2021

We've been living at Heartwood/ Lockwood Glen for 4 mos while we wait to transition to our new home. We have enjoyed our time here. the amenities ahve been great, the community surrounding the apartment is pleasant and the people we ahve met while here are very friendly The management staff have been extremely accommodating when we need them. I will definitely recommend.

Sep 29, 2021

Quiet complex. Environment clean. Neighbors friendly. Friendly management. Work orders completed fast. Love seeing all the neighbors dogs and love there's places for them here!

Sep 29, 2021

My experience so far has been great, super excited to move in and be apart of the community! I would love to know about some fun and active things to do around Franklin and good places to eat at!

Sep 28, 2021

Rachel and Denise did an amazing job getting us into the right apartment QUICKLY! Thrilled with the attached garage and of course, on-demand coffee at the amenities center! The proximity of the community to everything we need is very good.

Sep 28, 2021

OMG Rachel was hands down THE best! She went above and beyond to make sure I found the perfect home. Heartwood is a beautiful community plus the amenity package is top notch! I can’t wait to move in!

Sep 27, 2021

It’s been alright. The community is nice but the staffing team hardly ever responds to my messages. House is cute but some neighbors are terrible.

Sep 25, 2021

Beautiful place! Lovely community, and location. We wouldn’t wAntt to me live anywhere else! The apartments are beautiful and we also love the amenities

Sep 17, 2021

It’s been such a great year. I have enjoyed my time here! I would be happy to suggest it to anyone considering it. No regrets for me at all!

Sep 16, 2021

For the most part, things have been great at Lockwood Glen. The staff is friendly, responsive, and helpful. The community is well kept and consistently featuring cool events. The only issues that I’ve had to this point are issues with the grills and issues with the pool. I wish we were able to use them as much as we wanted to.

Sep 15, 2021

We love our two bedroom apartment with a garage and gas stove. The staff is always so helpful and friendly, Heartwood is truly the BEST community in Franklin.

Sep 7, 2021

Clean, luxurious apartments. There are such nice amenities, great areas to walk or run around the neighborhood and surrounding neighborhoods.

Aug 24, 2021

Best community in Tennessee with wonderful staff .. Beautiful neighborhood, quality of the apartment is too notch … streets inside the apartments ar very wide , ample of parking space .. loved everything about this .

Aug 18, 2021

Everything’s been pretty good here. My only complaint is that my dryer is still having water inside of it even though I’ve asked maintenance about it multiple times. They’ve apparently come out to check it out and say that it is a non-issue. I do not feel comfortable with that response and have since not been able to do laundry for fear of my dryer catching on fire.

Aug 18, 2021

I love heartwood and the beautiful community. I would love to see the dog park maintained. It is a mess and a huge eye sore and to see, and just more cleanliness in general around the grounds. Also, I would love to see assigned parking. Management was an issue in the beginning but I haven’t had any issues recently!

Aug 11, 2021

I’m excited to be a part of the community. The property is stunning. A downside was the apartment wasn’t appropriately cleaned before me moving in. I’m guessing the previous tenant had a pet because I’ve noticed pet hair in the dryer, washer, and other places (I’m allergic to cats and dogs), and the carpet smells like a pet (I need to get the carpet cleaned). Outside of that, the maintenance team was (and has been)very responsive in getting the pet hair from the dryer and fixing other things I found. Overall I’m happy with my move and looking forward to getting involved with the community events.

Aug 9, 2021

The heartwood is a Wonderful community with great amenities all around. We also have amazing neighbors. The staff is helpful and the common areas are very clean. Thankful to be living here.

Aug 8, 2021

Great place to live, we love how quiet the apartment is, we love the look inside the apartment! We have a 3 bedroom with a 2 car garage it’s very spacious for our family !

Aug 8, 2021

Staff friendly and apartment clean. Washer and dryer having issues and some small issues with some other things. Looking forward to using the great amenities.

Aug 1, 2021

I love the amenities! Love my neighbors! The only downside I have is that I feel like our walls are REAL thin! But other than that we love living here.

Jul 30, 2021

The dog park is great. The weeds growing in the park make it like a backyard. Usually it’s to muddy for me to out there, but when I get the chance I like how the poop just builds up. #nopoopbags

Jul 27, 2021

Nice neighborhood. I appreciated help with the extra boxes from man who does trash pick up. One thing… too many dogs OFF leash. Some let out without owners even present. Not good or safe! Not a chance to meet anyone in 24hrs but it’s good to see people out enjoying.

Jul 25, 2021

I've lived at Heartwood for almost three years and couldn't be happier! I had looked at several other communities in the Franklin area, but always came back to Heartwood. My neighbors are wonderful and the location couldn't be better. Heartwood will always be the place I call "home"!

Jul 14, 2021

It's been nice living here. The amenities are nice. The doggie Spa needs some maintenance along with the dog park. The only issue is the upstairs neighbor's running up and down their apartment.

Jun 30, 2021

We love where we live! It is safe and feels like home. However, Dogs bark a lot. And we have had an alarm outside going off an not charged for a while.

Jun 22, 2021

The new coffee machine is awesome!!! It has all kinds of coffee and tea menu and a perfect cafe for our family. I just hope the maintanence could be managed well though!

Jun 18, 2021

Love the atmosphere, events are super fun! Great neighbors and overall awesome experience so far! The sunset is always visible, I love to take pictures of the scenery

Jun 17, 2021

Excellent !! Love it here . Love the neighbors & neighborhood. The apartment is spacious . There is plenty of room for comfort. The kitchen is very open . Love, Love < love

Jun 17, 2021

My family and I have lived here for just over a month and are having a great experience. We needed maintenance for a few small issues and they were so quick to respond. Our neighbors are friendly and the community is overall very quiet.

Jun 17, 2021

We love living here. Moving from Florida to Tennessee, we didn’t know what to expect. We chose Heartwood Glen because us was close to everything we would need and checked off all the boxes; Great amenities, beautiful community, nice people. Apartment works well for our family. What a great place to live.

Jun 16, 2021

I’ve been at Heartwood at Lockwood Glen for a month now and I absolutely love it! The scenery is beautiful and maintenance responds quickly to apartment needs.

Jun 9, 2021

It's great living here. I hear very little noise from other renters. Scurrying l everything is kept up (maintenance, landscaping, pool, etc). The trash service every evening is lovely. We also enjoy the clubhouse.

May 28, 2021

It is a nice community, really like the pool and gymnasium area. Maintenance service is really good, staff is very friendly and always ready to help.

May 28, 2021

We have enjoyed living here at Heartwood. Between the fun events held, the location, the beauty of the apartment itself, we have enjoyed our time here!!

May 27, 2021

Love living here. Beautiful apartment. Fantastic amenities ! Clubhouse is great for hosting parties . Pool and bbq area is resort style . Gym is well equipped . My favorite is the puppy spa

May 18, 2021