Resident Reviews

My cottage apt. is beautiful and just the right size for me and my fur babies. It is quiet and the neighbors are very friendly and helpful. The apt. complex staff is very helpful and the maintenance staff work hard at keeping things in good working condition. I am happy living here.

Aug 14, 2022

we have loved our time here at heartwood. when they say their best amenity is a neighborhood, they are spot on! we love walking through the neighborhood and truly feeling like this is a home, not just another apartment complex!

Aug 1, 2022

We absolutely love living here! We love living so close to the interstate.The staff are incredible, it is safe and such a great part of town!

Jul 31, 2022

A lovely, safe, comfortable, diverse community. Helpful staff. Find amenities. Safe and secure. Convenient. Friendly and welcoming community

Jul 28, 2022

Love it here! My family has enjoyed the pool and amenities. It's so nice having grills available to cook on and lawn space for the kids to play. We have gotten to know so many people in this community and have made meaningful relationships.

Jul 15, 2022

I absolutely love this place. It's absolutely beautiful! There's not something I don't like about this place. From the clubhouse to the pool it's so beautiful

Jun 22, 2022

We are so happy to be staying at Lockwood glen during the construction of our home... Everyone is the LG community has been very welcoming. Our family would definitely recommend. Not to mention the amenities here are wonderful.

Jun 19, 2022

I love that the apartments are next to Lockwood Glen homes so it feels like you’re apart of the neighborhood. The pool is open year round which is nice

May 31, 2022

Lockwood Glen is a wonderful place to live. The apartments are clean and updated with modern fixtures. Maintenance issues are addressed promptly. The staff is very friendly and professional and remembers you by name. Complex has some apartments with garages which are difficult to find in Franklin. If there was a complaint, it is that the walls are thin so you can hear your neighbor at times but this is part of apartment life. I would recommend Lockwood Glen to friends and family.

May 31, 2022

Always great service all the way around. The staff is caring and attentive. The property is always maintain nicely and looks great. Never in need of a cleanup or trash being seen. A very nice neighborhood.

May 30, 2022

Heartwood at Lockwood Glen is a beautiful complex to live in! Management keeps the community clean (even the garbage area!). Maintenance requests are completed in a very timely matter. The community is fairly quiet. There'll be the occasional dogs barking but it's not annoying. I like it here so much that I just extended my lease.

May 30, 2022

This has been a very good place to live thus far. I so you do like to see a larger kids play area. Also a basketball goal for the smaller boys.

May 13, 2022

I really enjoy living in Heartwood Glen apartments. Whenever I have a question or a concern it is always answered in a prompt manner. I enjoy using the clubhouse coffee bar in the mornings and on occasion I have had to use the conference room and the printer that is available. Looking forward to using the swimming pool this summer.

May 13, 2022

We’ve lived here for the past three years. When we first moved here we entirely loved our experience. Then the community started to be ran by a different management company and that is when things shifted for us. There’s now little to no events, people are secretly smoking more when it’s a smoke free community, people don’t pick up after their pets, and the maintenance crew walks in when people are in the shower since they don’t have an affluent scheduling system in place. I wish it could go back to Novel. They run an incredible business and lockwood glen was better for it.

May 12, 2022

This is a great apartment complex in a great location. The neighborhood makes it feel less like an apartment complex and more like a home. There is noise every so often but nothing out of the ordinary for an apartment.

Apr 28, 2022

Convenient, comfortable, and friendly. Diverse community with a variety of living options. Great amenities. Responsive and courteous staff. Facilities well maintenance.

Apr 27, 2022

The Apartment is comfortable and the leisure area very inviting. Most personnel are welcoming. It is a quiet and relaxing community. Very good place to live.

Apr 19, 2022

Such a nice community where everyone has been very friendly! Love that it’s a variety of home designs, love that you see so many people out walking their dogs, and love the family friendly atmosphere!

Apr 14, 2022

Beautiful, clean community! Everything is well laid out and staff is friendly. The community is well maintained and seems to be quiet for a complex of this size.

Apr 2, 2022

I love living at Novel Lockwood Glen! It’s clean, safe, and the management team really goes out of their way to help if needed. I’ve been at this property for 3 years now and I’ll continue to reside here as long as i need an apartment.

Apr 1, 2022

I have been here since October 2018. The community has changed hands and changed in many ways. I've seen many folks come and go. The community is not the same anymore. I was acousted by another resident. I reported it. The cops came and no property manager bothered to reach out to me to ensure I was okay. The care for the residents has gone out the window. I go to the leasing office and I don't recognize any of the staff. I miss the resident activities. I miss the community of my neighbors.

Mar 17, 2022

I really love the location and my family and I have made some really great friends living here. Very close to berry farms and downtown Franklin

Feb 28, 2022

Great complex, great people, great area. On time with maintenance requests, as well as the cleanliness of the property. Great amenities, huge pool, gym, kids room, great clubhouse

Feb 17, 2022

Overall, I’ve had a great experience at Heartwood. Phenomenal amenities and one of the best apartments I’ve ever lived in. The staff is extremely friendly and is very helpful.

Feb 16, 2022

Staff has recently hired more people and therefore response and availability have been good. Campus is very clean and amenities are great. Maintenance is very responsive.

Feb 9, 2022

Absolutely LOVE living at Heartwood! Been here for just over 3 years now, and couldn't imagine living anywhere else. The staff is very friendly and helpful, and the neighborhood is cozy and exactly what I was looking for when moving to Franklin. So happy to call Heartwood my home sweet home!🏡

Feb 6, 2022

Love living here! It’s quiet & everyone is so friendly. Rachel in the office has answered any/all questions and maintenance issues are resolved super fast! Do yourself a favor and move here, you won’t regret it!

Jan 18, 2022

Love it at Heartwood. Beautiful property and friendly staff. I couldn’t ask for a more wonderful place to live. Close to everything, but still quiet and quaint.

Jan 7, 2022

I absolutely love living here! It is a safe, quiet friendly and respectful community. The front desk staff are very helpful & so kind. The maintenance team is on top of fixing any issue that we have! The anne ties are clean and amazing! My husband and I have no complaints, and we definitely recommend it to anyone !

Jan 3, 2022

We love Heartwood. Best apartment experience we have ever had! Rarely have any issues and if we do the service staff is quick and easy to work with.

Jan 3, 2022

Office ladies and maintenance are AMAZING! The fireplace is still broke. The pool is freezing cold. I'm a single mom and the only income we have is what I make. Now rent it sky rocketing and there's no care in the world that a single mom and her kid will be on the street. It's turned so corporate with no care of actual people that it's sad. I moved to the South for the love and care of thy neighbor and that's just been lost. I'm heartbroken. We don't want to leave and I'm being pushed out. It's really sad and upsetting.

Jan 2, 2022

I’m new to this place but so far great place, very calm area and nice view. The amenities are so much fun, love having the gym and the pool close by.

Jan 1, 2022

Great wonderful place to live we live the inside of the apartments. We like the upgrades and how quite the complex is. We have a two car garage and that helps with storage. Great place to live

Dec 25, 2021

I was not able to reach anyone with questions. It was very time consuming to keep calling, sending emails and voicemails. There is a lot of room for improvement. We are hoping once we move in it will be easier to reach someone if an issue arises.

Dec 14, 2021

Great friendly staff always pleasant & helpful! Things are fixed promptly. The grounds are always kept so well cleaned and presentable. It all makes for a very nice community.

Dec 5, 2021

The apartment community itself is nice and I enjoy the location of my unit and the interior finishes. However, the office rarely responds to calls or emails, which is very frustrating. My apartment was also half way complete prior to me moving in and there needs to be more attention to detail, especially at a luxury community. Maintenance is quick to respond to emergency calls. Noise is an issue but this is out of managements control and I've submitted a complaint regarding such. The events are a nice sense of community and I look forward to meeting more of my neighbors. If the attention to detail and service levels improve, I believe I will be very happy here at Heartwood.

Dec 4, 2021

The neighborhood is absolutely beautiful and in an ideal and convenient location! Having lived here through the summer months the pool was definitely the best part about the community.

Nov 30, 2021

so far the community is great i’ve just been having ongoing issues with my appliances in my apartment which is starting to become frustrating

Nov 17, 2021

Great place to live! Everything is updated and it is in a awesome location! We hope to keep our lease going another year! Would highly recommend this place to anyone looking for a place to live

Nov 11, 2021

Convenient yet private. Friendly, well maintained. Courteous and helpful staff. Lives like a private home with wonderful amenities. Diverse community.

Nov 10, 2021

They were beautiful when we first moved in but management has stopped taking care of the outside. There are spiders and webs everywhere and they just look dirty.

Nov 2, 2021

Staff are friendly and maintenance is very responsive and professional. Apartments are very close to Franklin amenities and parking is typically not an issue.

Nov 1, 2021

It been the best ever , everyone has been nice from day one. The staff is amazing they help us out in many ways . They are always on top of everything that goes on .

Oct 27, 2021

A very welcoming community!! The staff is nice and friendly. This is my second time here. When I first moved here in 2018, it was Novel Lockwood Glen and Brand New! :-)

Oct 27, 2021

Incredible complex and management!!! My fiancé just moved into our new apartment a couple days ago, he had allergies from a cat from the previous renter, and we had maintenance come out the same day we spoke and saved the day!! & we love the dog park!!!

Oct 26, 2021

Absolutely LOVE living at Heartwood! Been here for just over 3 years now, and couldn't imagine living anywhere else. The staff is very friendly and helpful, and the neighborhood is cozy and exactly what I was looking for when moving to Franklin. So happy to call Heartwood my home sweet home!🏡

Oct 23, 2021

I've been living here since October 2018. I've seen many changes to the community. I love the location of the property. The community here has been great. However, there is definitely room for improvement. I've noticed the Doggie Spa needs some attention. The office is hard to reach during the day. Some emails sent are not responded in a timely matter.

Oct 18, 2021

Been living here for 2 years and it’s been amazing. Gym is awesome they have amazing coffee!!! Mostly everyone here is friendly. Christian community good values.

Oct 15, 2021

this place is great. i like it but don't like that I have to write 140 words here. so here are extra words to reach the word count. so yepp thanks

Oct 14, 2021

Really nice amenities and neighborhood. Could go without living in front of the dog park but overall a nice place to stay. I wish there would continue to be community events

Oct 1, 2021

Rachel has been AMAZING! Loved working with her. When I stepped into the Club house, she immediately spoke to me, found out exactly what I was looking for and helped me through the process. I cannot wait for my move in date!!

Sep 29, 2021

We've been living at Heartwood/ Lockwood Glen for 4 mos while we wait to transition to our new home. We have enjoyed our time here. the amenities ahve been great, the community surrounding the apartment is pleasant and the people we ahve met while here are very friendly The management staff have been extremely accommodating when we need them. I will definitely recommend.

Sep 29, 2021

Quiet complex. Environment clean. Neighbors friendly. Friendly management. Work orders completed fast. Love seeing all the neighbors dogs and love there's places for them here!

Sep 29, 2021

My experience so far has been great, super excited to move in and be apart of the community! I would love to know about some fun and active things to do around Franklin and good places to eat at!

Sep 28, 2021

Rachel and Denise did an amazing job getting us into the right apartment QUICKLY! Thrilled with the attached garage and of course, on-demand coffee at the amenities center! The proximity of the community to everything we need is very good.

Sep 28, 2021

OMG Rachel was hands down THE best! She went above and beyond to make sure I found the perfect home. Heartwood is a beautiful community plus the amenity package is top notch! I can’t wait to move in!

Sep 27, 2021

It’s been alright. The community is nice but the staffing team hardly ever responds to my messages. House is cute but some neighbors are terrible.

Sep 25, 2021

Beautiful place! Lovely community, and location. We wouldn’t wAntt to me live anywhere else! The apartments are beautiful and we also love the amenities

Sep 17, 2021

It’s been such a great year. I have enjoyed my time here! I would be happy to suggest it to anyone considering it. No regrets for me at all!

Sep 16, 2021

For the most part, things have been great at Lockwood Glen. The staff is friendly, responsive, and helpful. The community is well kept and consistently featuring cool events. The only issues that I’ve had to this point are issues with the grills and issues with the pool. I wish we were able to use them as much as we wanted to.

Sep 15, 2021

We love our two bedroom apartment with a garage and gas stove. The staff is always so helpful and friendly, Heartwood is truly the BEST community in Franklin.

Sep 7, 2021

Clean, luxurious apartments. There are such nice amenities, great areas to walk or run around the neighborhood and surrounding neighborhoods.

Aug 24, 2021

Best community in Tennessee with wonderful staff .. Beautiful neighborhood, quality of the apartment is too notch … streets inside the apartments ar very wide , ample of parking space .. loved everything about this .

Aug 18, 2021

Everything’s been pretty good here. My only complaint is that my dryer is still having water inside of it even though I’ve asked maintenance about it multiple times. They’ve apparently come out to check it out and say that it is a non-issue. I do not feel comfortable with that response and have since not been able to do laundry for fear of my dryer catching on fire.

Aug 18, 2021

I love heartwood and the beautiful community. I would love to see the dog park maintained. It is a mess and a huge eye sore and to see, and just more cleanliness in general around the grounds. Also, I would love to see assigned parking. Management was an issue in the beginning but I haven’t had any issues recently!

Aug 11, 2021

I’m excited to be a part of the community. The property is stunning. A downside was the apartment wasn’t appropriately cleaned before me moving in. I’m guessing the previous tenant had a pet because I’ve noticed pet hair in the dryer, washer, and other places (I’m allergic to cats and dogs), and the carpet smells like a pet (I need to get the carpet cleaned). Outside of that, the maintenance team was (and has been)very responsive in getting the pet hair from the dryer and fixing other things I found. Overall I’m happy with my move and looking forward to getting involved with the community events.

Aug 9, 2021

The heartwood is a Wonderful community with great amenities all around. We also have amazing neighbors. The staff is helpful and the common areas are very clean. Thankful to be living here.

Aug 8, 2021

Great place to live, we love how quiet the apartment is, we love the look inside the apartment! We have a 3 bedroom with a 2 car garage it’s very spacious for our family !

Aug 8, 2021

Staff friendly and apartment clean. Washer and dryer having issues and some small issues with some other things. Looking forward to using the great amenities.

Aug 1, 2021

I love the amenities! Love my neighbors! The only downside I have is that I feel like our walls are REAL thin! But other than that we love living here.

Jul 30, 2021

The dog park is great. The weeds growing in the park make it like a backyard. Usually it’s to muddy for me to out there, but when I get the chance I like how the poop just builds up. #nopoopbags

Jul 27, 2021

Nice neighborhood. I appreciated help with the extra boxes from man who does trash pick up. One thing… too many dogs OFF leash. Some let out without owners even present. Not good or safe! Not a chance to meet anyone in 24hrs but it’s good to see people out enjoying.

Jul 25, 2021

I've lived at Heartwood for almost three years and couldn't be happier! I had looked at several other communities in the Franklin area, but always came back to Heartwood. My neighbors are wonderful and the location couldn't be better. Heartwood will always be the place I call "home"!

Jul 14, 2021

It's been nice living here. The amenities are nice. The doggie Spa needs some maintenance along with the dog park. The only issue is the upstairs neighbor's running up and down their apartment.

Jun 30, 2021

We love where we live! It is safe and feels like home. However, Dogs bark a lot. And we have had an alarm outside going off an not charged for a while.

Jun 22, 2021

The new coffee machine is awesome!!! It has all kinds of coffee and tea menu and a perfect cafe for our family. I just hope the maintanence could be managed well though!

Jun 18, 2021

Love the atmosphere, events are super fun! Great neighbors and overall awesome experience so far! The sunset is always visible, I love to take pictures of the scenery

Jun 17, 2021

Excellent !! Love it here . Love the neighbors & neighborhood. The apartment is spacious . There is plenty of room for comfort. The kitchen is very open . Love, Love < love

Jun 17, 2021

My family and I have lived here for just over a month and are having a great experience. We needed maintenance for a few small issues and they were so quick to respond. Our neighbors are friendly and the community is overall very quiet.

Jun 17, 2021

We love living here. Moving from Florida to Tennessee, we didn’t know what to expect. We chose Heartwood Glen because us was close to everything we would need and checked off all the boxes; Great amenities, beautiful community, nice people. Apartment works well for our family. What a great place to live.

Jun 16, 2021

I’ve been at Heartwood at Lockwood Glen for a month now and I absolutely love it! The scenery is beautiful and maintenance responds quickly to apartment needs.

Jun 9, 2021

It's great living here. I hear very little noise from other renters. Scurrying l everything is kept up (maintenance, landscaping, pool, etc). The trash service every evening is lovely. We also enjoy the clubhouse.

May 28, 2021

It is a nice community, really like the pool and gymnasium area. Maintenance service is really good, staff is very friendly and always ready to help.

May 28, 2021

We have enjoyed living here at Heartwood. Between the fun events held, the location, the beauty of the apartment itself, we have enjoyed our time here!!

May 27, 2021

Love living here. Beautiful apartment. Fantastic amenities ! Clubhouse is great for hosting parties . Pool and bbq area is resort style . Gym is well equipped . My favorite is the puppy spa

May 18, 2021